Contact

Tyne & Wear Archives
Discovery Museum
Blandford Square
Newcastle Upon Tyne
NE1 4JA

General enquiries: archives@twmuseums.org.uk, tel: (0191) 277 2248

Media enquiries: communications@twmuseums.org.uk

Please note that our target response time for general enquiries is 5 working days and for paid research enquiries, 6 weeks; in reality most are answered well within these time frames.

Volunteering: volunteering@twmuseums.org.uk. Find out more about volunteering with us.

Learning and schools: learning@discoverymuseum.org.uk. Find out more about our events for schools, families and adult learners.

Venue hire: Telephone: (0844) 856 1074 or Email: VenueHire@twmuseums.org.uk. Find out about hiring our meeting rooms and other event spaces.

Collections and research: archives@twmuseums.org.uk

Our expert staff can consult a wide range of original records, microforms and printed sources available at the Archives to give more detailed answers to enquiries than is available through our normal letter answering service.

They will undertake any specific research relating to Tyne and Wear, which comprises the districts of Newcastle, Sunderland, Gateshead, North Tyneside and South Tyneside.

We can't undertake general research although we will advise you what sources are available for such studies.

The research service costs £30 per hour including VAT.

We will try to provide an accurate estimate of the amount of time needed to undertake your research, but this may not always be possible. You can set an outside limit, however, by telling us that you do not want more than two hours work, for example.

Due to increasing use of this service, we will not undertake research requests of more than three hours.

You can request and pay for your research online by completing our research form.

Please get in touch with us (via phone, email or letter) before bringing in your items to describe what you would like to offer, or what you need help with identifying. Send us a photograph if possible.

We’ll reply letting you know if your offer is something we can accept, if we need more information, if we cannot accept your offer or to arrange a time for you to bring your item in.

There are a variety of reasons that we may not be able to take your donation. We have a Collections Development Policy that we must use when making a decision.

Please note that unless there are compelling and legitimate reasons, hazardous objects and substances will not be accepted.

Tyne & Wear Archives is managed by Tyne & Wear Archives & Museums (TWAM).  TWAM is committed to delivering an excellent service to all our customers and service users, be they general visitors, our local communities, educational or outreach groups, academics, scholars, tourists, groups, stakeholders, sponsors or corporate clients.

Our aim is to continue to improve our service and standards and deliver an excellent customer experience. Dealing effectively with customer comments and complaints will help us to achieve our mission and commitment to delivering a world class service.

Find out more about how you can provide feedback about Tyne & Wear Archives or make a complaint.